Payment Safety on Snag&Settle

How payments work

Snag&Settle connects new-build homeowners with verified trade professionals, but we never hold your money. You agree the price directly with the trade and pay them in whatever way suits you both — bank transfer, card, or cash.

Why we don't take payments

Keeping payments between you and the trade means:

• No hidden platform fees added to the price
• You keep full payment protection under the Consumer Rights Act 2015
• Trades are paid promptly with nothing deducted

How you're protected

• Verified professionals — every trade is checked for qualifications, insurance and ID before being listed.
• Private quotes — all quotes are sent through the platform so there's a clear record of what was agreed.
• Independent mediation — if something goes wrong, every accepted-quote job is covered by our free dispute resolution service. See our Mediation Policy.
• Reviews from verified jobs — only customers who've completed work with a trade can leave a review, so ratings are genuine.

Tips for safe payment

1. Always get a written quote before work starts.
2. Agree a payment schedule in advance (e.g. deposit, stage payments, balance on completion).
3. Keep messages and any agreements inside the platform chat.
4. Pay by traceable methods (bank transfer or card) where possible.
5. Hold back a reasonable balance until you're satisfied the work is complete.

Need help?

If a job has gone wrong, raise a dispute from the accepted quote in your dashboard and our mediation team will review both sides and issue a decision.