Terms & Conditions

Snag&Settle ("we", "us", "our") operates an online marketplace that connects homeowners and property buyers ("Customers") with independent tradespeople and service providers ("Professionals"). By accessing and choosing to use Snag&Settle, whether as a Customer or a Professional, you agree to be bound by these Terms & Conditions. If you do not agree to them, you must not use or access the platform.

• "Job" means a project posted by a Customer on the platform describing work they need done.
• "Quote" means an offer submitted by a Professional to a Customer in response to a Job, including a price and message.
• "Content" means any postings, messages, reviews, photos, or other material submitted by you via the platform.
• "Contact Details" means personal contact information (such as name, address, phone number or email) shared between a Customer and a Professional to enable direct communication about a Job.
• "Feedback" means reviews and ratings posted by Customers about a Professional following a Job.

You must be at least 18 years old to create an account or use the platform. When registering, you agree to provide accurate, complete information and to keep it up to date, including your contact details, trade category, qualifications, and insurance information where applicable. You are responsible for all activity carried out under your account and for keeping your login details secure. You must tell us immediately if you believe your account has been used without your authorisation.

You are responsible for all Content you submit via the platform, including messages, job descriptions, quotes, reviews and photos. Content must not:

• Be unlawful, defamatory, or infringe the rights of any third party;
• Contain profanities, slurs, or abusive, threatening or offensive language;
• Include Contact Details or links to other websites where doing so is used to bypass the platform's messaging or introduction process;
• Promote a competing platform or unrelated commercial activity.

We do not pre-screen Content but may monitor, remove, or restrict access to Content, and suspend or terminate accounts, where we reasonably believe this clause has been breached. If you believe Content should be removed for being unlawful or in breach of these Terms, you can report it by contacting us or your account dashboard.

Only Customers who have completed work with a Professional (a Job where a Quote was accepted and marked complete) may leave Feedback about that Professional, so that ratings are genuine and based on real jobs. Reviews reflect the opinions of individual users, not Snag&Settle. You must not post, procure, or incentivise fake or misleading Feedback, and Professionals must not use threats, pressure, or incentives to obtain positive Feedback or to have negative Feedback removed. We do not verify the accuracy of every review, though we may remove content that is abusive, defamatory, or appears fraudulent, and may suspend accounts involved in review manipulation.

Articles, guides, checklists and other materials published in our Resource Hub are provided for general inspiration and support only, to help you better understand new-build homeownership, snagging, and warranty processes. They do not constitute professional, legal, surveying or financial advice, and should not be relied upon as a substitute for advice from a qualified professional. We make reasonable efforts to keep this content accurate and up to date, but we give no guarantee as to its completeness or accuracy, and accept no liability for decisions made based on it.

Snag&Settle never holds your money. We do not process payments between Customers and Professionals, and we do not add any platform fee to the price. You agree the price directly with the Professional and pay them in whatever way suits you both — such as bank transfer, card, or cash — under a private arrangement between you and that Professional. Snag&Settle is not a party to that payment arrangement and is not responsible for its performance.

We collect and process personal data (such as your name, email, contact details, property address, and messages exchanged with Professionals) in order to operate the platform, connect Customers with Professionals, and improve our services, in accordance with the UK GDPR and the Data Protection Act 2018.

• We do not sell personal data to third parties.
• Data shared with a Professional (e.g. via job postings or messages) is used by them solely to respond to your enquiry.
• Uploaded photos, documents and messages are stored securely and retained only as long as necessary for the purpose they were collected for.
• You can request access to, correction of, or deletion of your personal data at any time by contacting us.
• We use reasonable technical and organisational measures to protect your data, but no online service can guarantee complete security.

Snag&Settle owns or licenses all intellectual property rights in the platform, including its design, text, graphics and layout. We grant you a limited, non-exclusive, non-transferable licence to access and use the platform for its intended purpose. You retain ownership of any Content and Materials you submit, but grant us a licence to use, host, and display them for the purpose of operating and improving the platform, including your profile, job postings and reviews.

We may suspend or terminate your access to the platform, with reasonable notice where practicable, if you breach these Terms, provide false information, receive repeated legitimate negative Feedback, fail required checks, or where we reasonably believe there is a risk of fraud, harm to other users, or reputational or legal risk to the platform. We may act without notice where required by law or necessary to protect users. You may stop using the platform and close your account at any time.

To the fullest extent permitted by law, Snag&Settle accepts no liability for any loss, damage, dispute, or defective work arising from a job, booking, or transaction arranged between a Customer and a Professional through our platform, or for any decisions made in reliance on Resource Hub content. Nothing in these Terms limits our liability for death, personal injury caused by our negligence, or fraud.

If you have a complaint about the platform, another user, or how we have handled your account, please contact us. We will try to resolve complaints promptly through amicable discussion. For complaints about work carried out by a Professional on a Job where a Quote has been accepted, you may raise a dispute from the accepted Quote in your dashboard, and it will be reviewed through our free mediation service — see our Mediation Policy. This does not affect your right to take legal action at any time, or to raise a dispute with a Professional directly regarding the work carried out.

We may update these Terms from time to time, particularly as new features (such as payment processing) are introduced. The "last updated" date at the top of this page will reflect the most recent revision. Continued use of the platform after changes are published means you accept the updated Terms.

These Terms are governed by and construed in accordance with the law of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please get in touch using our Contact Us form or your account dashboard.